Support

We're here to help.

Write to support@getparatisemper.com. Tell us your device and the app version (Settings → About), and what you expected to happen. Please don't send your backup file or household details; we never need them.

Common questions

Sync isn't moving between my devices.

Sign every device into the same Apple Account with iCloud Drive on, then turn on Settings → Sync with iCloud on each one. The first sync can take a minute. On iPhone, bring the app to the front; iOS holds uploads while it is in the background.

How do I move to a new phone?

Turn on iCloud sync, or export a backup from Settings → Data and import it on the new device.

A barcode wasn't found.

Product lookup online must be on in Settings. The open databases don't know every product; turning on Also search UPCitemdb finds more non-food items. You can always add the item by hand, and the next scan of that barcode will find it.

The nutrition numbers look large.

They are for the whole package, not one serving, so the app can count your household's days of food. Check them against the label.

I forgot my backup passphrase.

We can't recover it. The file is encrypted so that only the passphrase opens it.

A note on the content

Medical, nutritional and safety content is educational, summarized from public sources, and is not professional advice. Obtain proper training and follow local authorities.